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YongSan

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YongSan last won the day on May 25 2017

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  1. 1. Login to your Customer portal. 2. Click on VPS tab. 3. Select Network Settings. 4. Here you can change the Cloud server hostname by clicking the "change" link. 5. Click on submit button after changing the hostname.View the full article
  2. Kindly follow the below-provided KB in order to set up email forwarding for email accounts. A. Login to your Plesk control panel. Please follow either one of the below methods to log in to your Plesk control panel. 1) Click here to log in to your Plesk control panel from your Readyspace customer portal. 2) Login directly using your server IP address. Paste the URL "http://<Server_IP_address>:8880/login_up.php3" on your browser and enter your Plesk credentials(USername should be admin). B. Once successfully login to your Plesk control panel then follow the below-provided steps 1) Go to Mail > email address > Forwarding tab. 2)Select the Switch on mail forwarding checkbox. 3) Specify one or several email addresses to which email must be forwarded. When specifying email addresses, separate them with white spaces, commas, semicolons, or type each of them on a new line. 4) Click OK. If you do not want to keep copies of forwarded messages in the mailbox, go to Mail > email address, clear the Mailbox checkbox, and click OK. C. To switch off mail forwarding 1) Go to Mail > email address > Forwarding tab. 2)Clear the Switch on mail forwarding checkbox, and click OK. View the full article
  3. “The connection to the server was interrupted” error is the most common error when you try to send emails. You can take the solutions below to do away with it. This error can be triggered when your computer is not connected to the Internet. Of course, apart from it, there are multiple other reasons. The followings are relevant causes and effective solutions to “The connection to the server was interrupted” error. 1. Check Your Computer Network Connectivity As a rule, this error tends to show up if your computer isn’t connected to the valid Internet. Thus you should check the network connectivity in the first place. Open your Internet Browser, and type any website URL in the address bar. Press “enter” key. If the website opens normally, this error is caused by other factors. But if not, proceed to deal with the network connectivity problems 2. Turn off the Firewall and Re-add the Incoming and Outgoing Server Name Another common reason is that windows firewall doesn’t allow Outlook to access the Internet. So you should turn off the firewall. The method will expose Outlook to network attacks. But in order to exclude this reason, you ought to have a try. Close Outlook and go to “Control Panel”, in which click on “Network and Internet” option. Then in the subsequent screen, click “Network and Sharing Center 3.Next, in the bottom left corner, locate and click “Windows Firewall”. And on the following page, click on “turn Windows Firewall on or off” link. 4.In the final interface, you can turn off the windows firewall. 5.Eventually, you should restart Outlook and re-add the incoming and outgoing server name in Outlook “Account Settings”. After completing the above steps, you should verify if the problem is solved or not. If the error persists, you should turn on the firewall immediately to protect Outlook from being attacked by viruses or spyware. 3. Re-define Send/Receive Groups If You Are Using an IMAP Email Account Besides, the faulty send/receive settings in an IMAP email account can trigger the issue as well. Perform the operations below. Go to “File” > “Options” > “Advanced” option. Then under “Advanced” tab, locate and click “send/receive” button. 3.In the popup dialog, click “Edit” button. 4.Next, in the subsequent dialog box, deselect the option “Get folder unread count for subscribed folders” and select “Use the custom behavior defined below”. 5.In addition, at the bottom, you should choose the Inbox folder only. 6.Finally click a series of “OK” to save the changes. When finishing, try to send emails again. 4. Start Outlook in Safe Mode to Verify Add-ins Should Be to Blame Supposing that all the methods above can fix this error, there are great chances that one of the existing add-ins is the criminal. Thus you should probe into this reason. Close Outlook and head to Start Menu. In the search field, type “outlook.exe /safe” and press “Enter”, which will start Outlook in safe mode. 2.Then go to “File” > “Options” > “Add-ins” > “Go”. 3.In the next popup dialog, remove one add-in at a time and restart Outlook normally to check if the add-in is to blame. 5. Scan and Fix Outlook Errors via Scanpst.exe If all of the above fails, it is possible that the error stems from a corrupted Outlook file. Then you can repair it via Scanpst.exe. Searching “Scanpst” in the Explorer can help you locate the tool with effortless ease. Then you can launch it and follow the instructions to file. View the full article
  4. 1. Login to your customer portal 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on E-mail/ Qmail tab 4. Click on Monitoring 5. Select the email account which monitoring should be applied and click "Setup Monitoring" 7. Select the Target Mailboxes and click "Add Targets" button. View the full article
  5. 1. Login to your customer portal 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on E-mail/ Qmail tab 4. Click on Monitoring 5. Select the email account which monitoring should be applied and click "Setup Monitoring" 7. Select the Target Mailboxes and click "Add Targets" button. View the full article
  6. There can be multiple reasons for the upload of the file failed. Please try these steps in order to locate the missing file: 1. Open Windows Explorer and select the drive that RushFiles is installed on (e.g. C:\\) - Is there a folder called "RushFilesnotuploaded (date)"? - If Yes, is the file located here? - If Yes, copy the file and paste it into the RushFiles drive and check if the file is uploaded to the web application. 2. If the "RushFilesnotuploaded (date)" folder isn't there, please enable "Show hidden objects" in Windows Explorer. You should now see a folder called "RushFiles" on the drive RushFiles is installed on. - Inside that folder, you'll find another folder called "yourusername" - If you open that folder, two other folders are shown "Dtemp" and "Files" - Try to search for the filename in the root of the folder "yourusername" - Does your search locate a RFMETA file with the correct name and timestamp? - If yes, please make a search for the ID (the string at the beginning of the filename) instead of the filename - Does that search find 2 files (1 RFMETA file and 1 File)? - If yes, please make sure that the timestamp is correct. - if it is, please copy both files to a folder on the C:\\ drive. - Now rename the "[ID].file" to the original filename (the name at the end of the RFMETA file) Please check if the file now seems as the correct one. If it is, please copy and paste it to your RushFiles drive to upload the file again.View the full article
  7. Connect to the server using SSH and use the command below to perform a database backup manually: # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin psa > /full/path/to/BACKUP_FILE_NAME.sql Since Plesk 12.5 the shortcut command is available for backup creation: # plesk db dump psa > /full/path/to/BACKUP_FILE_NAME.sql For an additional safety, we recommend you to make a full server backup and store it on an external FTP storage. * Then run # plesk repair all -y to make sure that the existing Plesk installation is all correctly configured. (Available on 12.5.30) * Then make sure that - /tmp has at least 3 GB of free disk space (# df -h /tmp) - root file system / has at least 10% free disk space - "base" and "updates" repositories are enabled (# yum reposlist enabled) * Then apply the latest OS updates on the server (# yum update). * Then run the pre-upgrade check: # wget http://autoinstall.plesk.com/PSA_17.0.17/examiners/panel_preupgrade_checker.php # /usr/local/psa/admin/bin/php panel_preupgrade_checker.php Do not ignore warnings. Solve underlying issues before you continue by using links to the KB articles provided.View the full article
  8. Upgrade Plesk to Plesk Onyx

    Upgrade Plesk to Plesk onyx There are normally two ways to upgrade Plesk to Plesk Onyx. 1. Upgrading Plesk Using Administrator GUI 2.Upgrading Plesk for Linux Using Installer GUI For that, you should know your Plesk administrative password. If you forgot that one then please click here 1.Upgrading Plesk Using Administrator GUI --------------------------------------------------------------- This is the quickest and easiest way to upgrade Plesk. Follow the steps below, and you will be running the latest Plesk version in no time: 1. Click Tools & Settings, then click Updates and Upgrades. You can see the currently installed Plesk version, as well as the latest available Plesk version, under "Products summary". 2. (Optional) If you want to change the upgrade settings or the Installer interface language, click Updates source and installation settings(see "Changing the upgrade settings" below). 3. Click Install or Upgrade Product. If the option is grayed out, one of the following is probably true: You are already running the latest Plesk version (check the installed Plesk version to confirm). The selected release tier is not yet available (see "Selecting a different release tier" below). The OS on the server is not compatible with the latest Plesk release (e.g. you cannot upgrade to Plesk Onyx if the OS on the server is 32-bit) You are installing from a custom repository in which the latest Plesk version is not available. Try selecting the official Plesk Updates server as the source(see "Changing the upgrade settings" below) 4. Select the Plesk version to which you want to upgrade from the menu, then click Continue to begin the upgrade. 5. Then click continue. 2.Upgrading Plesk for Linux Using Installer GUI ---------------------------------------------------------------- If you want to be able to upgrade to a Plesk version other than the latest stable release, you can upgrade using the graphical interface. Follow these steps to begin: 1.wget https://autoinstall.plesk.com/plesk-installer 2.chmod +x plesk-installer 3../plesk-installer --web-interface This will launch the installer in the graphical interface mode. To access it, open your browser and browse the following address: https://<server hostname or IP address>:8447 If you want to upgrade to the latest preview of the upcoming release, run the following command instead: ./plesk-installer --web-interface --tier testing Select the desired interface language and log in with your "root" user credentials to proceed. Under "Products summary" you can see the currently installed Plesk version, as well as the latest available version (if any). Click Install or Upgrade Product to continue. Select the desired Plesk version from the menu and click Continue to begin the upgrade.View the full article
  9. 5.1.1 <user@example.com>: Recipient address rejected: User unknown in virtual mailbox table When you see an error similar to the one above, this may be because you are trying to send an email to a domain on your server but that uses an external mail service. What happens is Plesk will try and deliver this locally because it recognizes the domain is enabled on the Plesk panel. To resolve this you simply need to disable the mail service: Plesk 11.5 (and below) 1. Log into Plesk 2. Select the domain you're sending to from the domains list. 3. Click on the "Mail" tab 4. Click on the "Settings" button 5. Untick "Activate mail service for this domain" and save the settings. Plesk 12 1. Log into Plesk 2. Select the domain you're sending to from the domains list. 3. Click on the "Mail" tab 4. Click on the "Settings" tab 5. Select the checkbox for the domain from the list 6. Click the "Activate/Deactivate Services" button 7. Change the drop-down option to "Disable" and click Ok. Plesk 12 above 1. Log into Plesk 2. Select the domain you're sending to from the domains list. 3. Click on the "Mail" tab 4. Click on the Settings tab 5. Select the domain from the list 6. Untick "Activate mail service for this domain" and save the settings. Once completed you will find that mail will deliver to external servers correctly.View the full article
  10. How to secure a Plesk server

    General recommendations Keep Plesk up-to-date. Set up the minimum password strength as Strong. Secure Plesk and the mail server with SSL/TLS certificates. Set up secure FTP connection. Limit the administrative access to Plesk. Restrict Remote Access via XML API. Use Web Application Firewall. Always use WordPress Toolkit Security Check to implement security best practices for WordPress. Enable automatic updates for WordPress and its modules as well as for other APS packages. Avoid using outdated web application packages, since they might contain vulnerabilities. Upgrade these applications to the latest version if possible. Install VirusTotal Website Check to scan websites using multiple anti-virus engines. Filter all unused ports using a firewall. Ports that are used by Plesk can be found here. Allow SSH access via a keyfile. Use a non-standard port for SSH connections. Forbid the SSH authentication for root. Switch off Perl and Python if it is not required for the website and never use mod_perl and mod_python. Install Opsani VCTR to scan for vulnerabilities. Install Fail2Ban to block hack attempts. Do not use PHP handler served as Apache module since it is not secure. Enable automatic updates for the system packages. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Note: Here we have listed the general recommendations which can be implemented on a Plesk server. However, Not all the options work for all scenarios, so please choose the ones which you think works best for your setup. Contains external links to the official Plesk support page for referring more to the respective topic. ----------------------------------------------------------------------------------------------------------------------------------------------------------View the full article
  11. Backing Up and Restoration on Plesk With the data backup and restore functions provided by your Plesk, you can do the following: Back up the entire server. Back up individual user accounts with websites. Back up individual subscriptions (webspaces). Schedule backups. Restore data from backup archives. The table below gives an overview of objects included in backups at various levels. Server level Configuration only Plesk license key. Settings and configuration of system services, accounts, sites, databases, mailboxes, mailing lists. SSL certificates. DNS information. Configuration and content All of the above, plus: Web sites' content. Emails' content. Mailing lists' content. Databases' content. Logs and statistics. Custom error pages. User account level Configuration only Settings and configuration of the account, sites, databases, mailboxes, mailing lists. SSL certificates. DNS information. Configuration and content All of the above, plus: Web sites' content. Emails' content. Mailing lists' content. Databases' content. Logs and statistics. Custom error pages. Subscription level Configuration only Settings and configuration of the subscription, sites, databases, mailboxes, mailing lists. SSL certificates. DNS information. Configuration and content All of the above, plus: Web sites' content. Emails' content. Mailing lists' content. Databases' content. Logs and statistics. Custom error pages. The table below lists objects and settings that are not included in backups at various levels. Server level Backup settings (FTP settings, scheduled backup, global backup settings) Firewall rules Additional Administrator Accounts Selected Mail/DNS server DB servers Installed extensions and their settings Plesk internal settings: /admin/conf/panel.ini PHP interpreter settings: /admin/conf/php.ini Secret key that can be used in XML API calls for authentication in Plesk: /etc/psa/private/secret_key Reseller level Backup settings (FTP settings, scheduled backup) Customer level Backup settings (FTP settings, scheduled backup) Subscription level Backup settings (FTP settings, scheduled backup) Storing Backups Backups can be stored in two places: The internal Plesk storage - a backup storage located on your Plesk server. An external FTP storage - a backup storage located on some external server in the Web or your local network. In this case, you should provide Plesk with the server's hostname and FTP user credentials. Full and Incremental Backups Plesk supports two types of backup: Full. Each time you create a backup, the backup includes all data regardless of the time when the data was last updated. Incremental. An incremental backup contains only data that was changed since the time of the last previously created backup. Using incremental backups significantly reduces the duration of a backup operation and the disk space occupied by backup files. Note: Plesk includes in incremental backups the data related to web, mail, and database hosting, but only web hosting data is backed up incrementally. In other words, only changes in data related to web are taken into account in incremental backups, while database and mail related data is included in full. Note that incremental backups contain whole files created on a subscription, not their parts. Plesk determines whether the data has been changed based on whole files. For this, Plesk uses an index file which is created for each backup at the time of backup creation. The index file lists all files which existed in a subscription, and information about them, such as size, modification date, permissions or owner. A full backup lists all files, while incremental can list just a few files that were changed. The listed files are those included into a backup. How Plesk determines whether to include a file into a backup: The file was absent in the index for previous backups (full and incremental) The file's size or modification time are different from those in the index for the previous backup The file's permissions or owner are different. Backups Created by Your Customers Your customers granted with the permission to use the backup and restore facilities can back up and restore their own account settings and websites through the Customer Panel. Your customers, resellers and your resellers' customers will find shortcuts to their backup repositories in their Customer Panel (Websites & Domains > Backup Manager). Plesk users are able see the role of a user who created a backup (administrator, customer, or reseller) in the backup tasks list (Tools & Settings > Backup Manager). This allows customers to differentiate between the backups they created by themselves and technical backups of their subscription. The technical backups happen when administrators or resellers back up customer subscriptions as a part of a larger backup. For example, when the Plesk administrator creates a server-level backup, all customer subscriptions are backed up as well, and they are displayed to the customers as subscription backups created by the administrator. If a certain backup task fails, Plesk shows the detailed error description in a separate field of a backup task. Creating Password-protected Backups Starting from Plesk 11.0, you can secure sensitive data in your backups by using password protection. This makes it impossible for an attacker to access the backup data when the security of your external backup storage is compromised. You can specify a backup password in the following circumstances: In your personal FTP storage settings (Websites & Domains > Backup Manager > FTP Storage Settings). When downloading a backup file from the Plesk internal storage to some external location. When uploading these backups back to Plesk and restoring them, you will be prompted to provide the password that you used for protection. View the full article
  12. Outlook 2013/2016 There are 3 ways to restore the data from your archives. You can or you can move individual items from a .pst file into their original folder or a new one, copy the e-mail back to the original folder, or you can copy the e-mail to a new folder. To open a .pst file: On the File tab, click Open. Click Open Outlook Data File (.pst). Choose the PST file and click OK. The folders from the PST file will now appear in the folder sidebar. To move individual items from a .pst file into their original folder or a new one On the File tab, click Open. Click Open Outlook Data File (.pst). Choose the PST file and click OK. The folders from the PST file will now appear in the folder sidebar. Click the folder containing the items you want to move. Select the items you want to move, and then drag them into their original folders in the Folder List. To copy all archived items from a .pst file back into their original folder: On the File tab, click Open. Click Import. Click Import from another program or file. Click Next. Click Outlook Data File (.pst). Click Next. Click Browse and choose the file you wish to import. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the same folder in: and choose the Outlook folder the items were originally stored in. Click Finish. To copy all archived items from a .pst file back into a new folder: In Outlook, create a new folder to copy the archived items to. On the File tab, click Open. Click Import. Click Import from another program or file. Click Next. Click Outlook Data File (.pst). Click Next. Click Browse and choose the file you wish to import. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the current folder. Click Finish. View the full article
  13. Outlook 2013/2016 There are 3 ways to restore the data from your archives. You can or you can move individual items from a .pst file into their original folder or a new one, copy the e-mail back to the original folder, or you can copy the e-mail to a new folder. To open a .pst file: On the File tab, click Open. Click Open Outlook Data File (.pst). Choose the PST file and click OK. The folders from the PST file will now appear in the folder sidebar. To move individual items from a .pst file into their original folder or a new one On the File tab, click Open. Click Open Outlook Data File (.pst). Choose the PST file and click OK. The folders from the PST file will now appear in the folder sidebar. Click the folder containing the items you want to move. Select the items you want to move, and then drag them into their original folders in the Folder List. To copy all archived items from a .pst file back into their original folder: On the File tab, click Open. Click Import. Click Import from another program or file. Click Next. Click Outlook Data File (.pst). Click Next. Click Browse and choose the file you wish to import. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the same folder in: and choose the Outlook folder the items were originally stored in. Click Finish. To copy all archived items from a .pst file back into a new folder: In Outlook, create a new folder to copy the archived items to. On the File tab, click Open. Click Import. Click Import from another program or file. Click Next. Click Outlook Data File (.pst). Click Next. Click Browse and choose the file you wish to import. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the current folder. Click Finish. View the full article
  14. Technically it is possible to restore emails back to the server using a method. But we do not recommend you to try this as it is having some drawbacks. However, if you still want to restore the emails back to the server, please follow the steps provided below, Create a second email account in your profile using the IMAP account type. You'll now have two accounts in your profile for the same email account, with the IMAP account adding a second *.pst to the profile. Make sure you set the POP3 account to leave mail on the server in the account's More Settings. Advanced dialog. Drag the messages from the POP3 Inbox to the IMAP folder's Inbox. Tip: You may want to start with about 100 messages at a time and wait a minute or so for the messages to sync up. If it works well, select a larger block of messages to move in the second batch. The messages will be synced with the mailbox on the server. When finished, remove the IMAP account from the profile. (unless you want to use it instead of POP3.) Note: This, however, has one drawback, it will remove the original timestamp and will show you the time stamp of the day when the outlook was sync with the mail server. Also, there is a possibility of missing emails on the mail server due to syncing issues.View the full article
  15. ReadySpace Customer portal are different depending on which branch you purchased the services. (Refer to Customer Portal) 1. Login to your Customer Portal 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on "Email" tab on the top. 4. Click on the Email address 5. Click on Spam protection Tab 6. If you find a button "Disable" then you have already enabled the spam protection, if not please click on the button "Enable" to enable Spam filtering.7. Click on Edit to manually setup Spam action and Spam threshold value to 3.5. 7. Set the Spam Action as Delete NOTE: Spam Action Delete: If "Delete" option is selected, then any Email's that are detected as spam will be automatically deleted. Mark as spam: If "Mark as spam" is selected, Email's that are detected as Spam will be only quoted as Spam and is kept in the Inbox itself. Mark as spam and modify subject: If "Mark as spam and modify subject" is selected, then the Email's that are detected as Spam will be quoted as you want it to be viewed. NOTE: If you set the Spam Action as Delete, there are chances of missing genuine emails due to which false identification of the genuine emails as spam. In this case, we request you to raise the Spam threshold value to a bit higher and monitor the mailbox to see which value suites best for you. View the full article
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